TMDefined conversations
Build around bounded intents, not an unrestricted agent.
Automate the call. Keep policy in control.
Run defined customer conversations with policy checks and clear human hand-offs.
How it works.
Listen for intent
Identify the reason for the call and permitted inputs.
Apply policy
Keep prompts, checks, tools, and exceptions inside a defined flow.
Take action
Continue the conversation or update an approved system.
Hand off
Transfer the caller and decision context when required.
Built for the operating decision.
Human escalation
Set triggers, ownership, and operator context.
Decision evidence
Retain the workflow state needed for review.
Plan the deployment.
- Which call intents are in scope?
- Which systems may the agent read or update?
- What requires identity or authenticity checks?
- When must a person take over?
Availability, integration depth, and production controls are confirmed during solution design.